With the Fast Travel Programme, IATA endeavours to make the passenger journey easier, more enjoyable and more efficient, with shorter waiting times. The programme includes check-in, baggage check-in, document check, flight transfers, self-boarding and baggage reclaim. The "Fast Travel Platinum Award" rewards airlines that offer customers at least 80% of mobile self-services in these areas.
Lufthansa has long been a pioneer in digital services for its passengers. The mobile boarding pass, the "Home Printed Bag Tag", the electronic "Smart Tag" and the real-time notification of flight-related changes are all examples of developments in this area, geared towards improving the passenger experience.
With Lufthansa, passengers can perform 96% of pre-flight and in-flight services themselves across the globe. Subsequently, the carrier has been awarded the highest IATA ranking in the world.
