The cabin mobile devices (CMD), as they are being called, will allow cabin crew members to access all the data they require on board, access important service manuals and service schedules, and easily view any changes in plans. Part of the paperless revolution, the CMD will help to simplify existing processes to allow staff to devote more time to customers. It is also hoped the new technology will improve communication with the personnel on board.
With a new app called Lufthansa crewFlight, cabin crew can view the aircraft seating plan on their iPads at the touch of a button and, at the same time, view information pertaining to passengers on the forthcoming flight.
Some 4,300 pilots have been using what’s referred to as the Electronic Flight Bag for flight planning and operations in the cockpit since the beginning of 2015, when cabin crew managers were also given tablet devices. As a result of the positive experience, this privilege will now be extended to all cabin crew.
The Cabin Mobile Device project is part of Lufthansa’s major transformation programme called 'OPSession', which aims to digitise the operational areas of Lufthansa, Swiss and Austrian Airlines. Employees with no fixed workplace are to be equipped with mobile devices to enable them to meet the needs of the customer in a more efficient way.
Following this week’s initial rollout, iPad Minis, or CMD, will gradually be issued to the entire cabin crew over the coming weeks.
