The self-service gates use facial recognition technology to identify passengers and verify boarding — automated technologies that were developed in collaboration with Amadeus. Amadeus provides Lufthansa’s Altéa passenger service and departure control system, US Customs and Border Protection and biometric facial recognition at LAX.
It was reported from initial trials that Lufthansa could board approximately 350 passengers onto an Airbus A380 in about 20 minutes using the automated biometric boarding, so it is not surprising that the carrier plans to expand the use of this technology to additional US gateways in the future.
Lufthansa Senior Director Product Management Ground & Digital Services, Bjoern Becker, commented: “We anticipate that in near time, biometric boarding … will be widely utilised across the US and beyond,” as other airlines follow suit and use Amadeus’ Altéa technology to rapidly deploy biometrics boarding for their own passengers.
