Aviator's recent expansion into the UK and Finnish market has seen it acquire operations at four major airports. The list includes very sizeable concerns at both London Gatwick and Helsinki, along with a strong presence at Birmingham and Newcastle International. With 20 existing stations in the Nordic region, Aviator is a growing force within European ground handling.
To help manage the expansion and deliver the quality handling service it is noted for, Aviator chose to implement Damarel's FiNDnet Operational Database. FiNDnet is designed specifically for ground handlers and provides a comprehensive suite of tools that covers the entire business process. From seasonal schedule management through to demand planning, service provision capture and automated billing, FiNDnet is set to ensure Aviator delivers exceptional service through an efficient operation.
Aviator was impressed by the benefits FiNDnet brings to ground handling and the immediate impact the tools have. The FiNDnet Suite provides Aviator with operational control of the business, from initial schedule preparations through daily operations and turnaround management, on-day allocations and SLA monitoring to service recording and automated billing.
Using a set of consistent tools across the new stations also gives immediate corporate oversight into operational and financial performance. Core to the system is the FiNDnet Workstation, which provides a central point for monitoring and co-ordinating the operation, updating details, relaying requests to departments and seamlessly performing messaging functions. This comprehensive feature provides highly targeted statistical data, enabling immediate analysis of operations and data that are key to meeting KPIs, and providing accurate and current information for decision-making.
FiNDnet is delivered from Damarel's UK data centre. This Software as a Service (SaaS) model needs no additional hardware at the airports, which simplifies the rollout and reduces costs and complexity.
Damarel Systems has confirmed that Sweden-based ground handler Aviator has chosen to adopt the FiNDnet Operational Database for a number of new stations in its network.
