The scanning software comes from technology platform for mobile computer vision and augmented reality, Scandit, while the mobile app was developed by Stockholm-based Objective Solutions. The app brings new efficiency and cost savings to operations through mobile scanning of boarding passes, passports, meal vouchers and baggage tags.
SAS has deployed the Scandit-powered app to their three Scandinavian airport hubs: Stockholm Arlanda, Oslo Gardermoen, and Copenhagen Kastrup, with a detailed case study about the integration now available. In the first deployment, SAS employees were equipped with 700 Galaxy A8 devices, with further rollouts planned across SAS’ global operations.
The new app is part of a global, digital infrastructure initiative to streamline and improve SAS’ operations and improve the travelling experience for its 30m annual passengers.
SAS employees can use the mobile app from anywhere in the airport, such as at the boarding gate where agents are no longer tied to gate podiums. Passengers are benefiting from a faster, more personalised service and SAS has reduced costs compared to the dedicated scanners and infrastructure. Booking changes can also be done seamlessly with the mobile app and baggage handlers use it to record and track baggage.
“We chose Scandit for its quality and flexibility,” said Fredrik Buxfeldt, Head of Digital Operations IT at SAS. “In addition to barcode scanning and OCR (optical character recognition) in mobile apps, Scandit also enables barcode scanning in websites, so our employees can also use mobile scanning from a browser if they don’t have the mobile app loaded.”
“SAS has reaped the benefits of modernising data capture workflows with enterprise-grade mobile scanning,” said Samuel Mueller, CEO of Scandit. “We are delighted to play a part in this mobile evolution to help SAS meet its goals for outstanding customer service and operational efficiency."
