In March 2021, Václav Havel airport in Prague is to take under its management PRM operations and oversize baggage check-in counters. Until now, these services were provided by an external supplier, the MaidPro Service company.
"We have maintained the established processes of all services. For example, in the case of assistance points, their location, signage, contacts and services offered remain the same. Passengers will not notice the difference. We will not move the oversize baggage counter, either,” said David Prošek, the manager responsible for assistance services and check-in of oversize baggage.
Prague airport has been preparing for the transition of services from an external supplier for a long time. The necessary terminal inventory has been purchased, such as orthopaedic wheelchairs and other important equipment. In addition, the airport has invested in suitable equipment for the apron area, namely ambulifts, and has modified some small-sized vehicles.
The transition of services has also required staff reinforcement. For the changeover, Prague airport has hired over 50 employees.
