OmniServ has similar operations at Heathrow and Stansted, where it has developed a bespoke technology system to capture passenger information and specific assistance requirements, enabling the company, through intensive customer care training, to have its employees provide a personalised, efficient service to each passenger.
The PRM services will complement the Customer Service already provided by OmniServ, including the Welcome Team Ambassadors.
“In awarding OmniServ this contract, Edinburgh airport have demonstrated their confidence in our ability to effect a smooth and seamless transition, whilst providing an enhanced customer experience as part of the Edinburgh airport customer charter, the airport where Scotland meets the world,” commented Antony Marke, Managing Director, OmniServ.
Gordon Dewar, Edinburgh airport’s Chief Executive, added: “The well-being of our all passengers, including those with reduced mobility, is of prime importance to everyone at Edinburgh airport and I am delighted to partner with OmniServ in providing this essential service.
“We want our passengers to know that they are in safe hands during every stage of their journey and I’m confident that OmniServ will help deliver just that.”
The new PRM contract commences on March 14.
