SITA’s AirportResource Manager is set to help streamline Menzies’ operations and deliver value to its customer airlines by optimising the deployment of mobile resources through intelligent and real-time decision-making.
The five-year deal follows a successful trial at Oslo airport in 2015, where the system was deployed in just six weeks. The new systems will be introduced at Gatwick, Copenhagen, Heathrow, Los Angeles, Seattle Tacoma and Macau International. This initial wave will be followed by additional airports in North America and Australia during 2016. Steve Rick, SVP Support Services at Menzies commented: “Airports are dynamic environments that require highly responsive operations management. With close to 150 airports in 31 countries, it is vital that we have a clear view of our operations at all times as well as the ability to respond to changes as they happen. The deployment of the systems not only enables more efficient operations but also benefits our customers and staff through our ability to optimise our operations in response to inevitable off-schedule activities. The system from SITA supports us by providing all the information we need to decide on how best to deploy our resources, while enabling our operations teams to respond proactively to changes in our operating environment.”
Menzies will use SITA’s AirportResource Manager for planning, staff rostering, real-time scheduling and management, as well as reporting. The technology also allows employees out in the field to access and update information using mobile devices, providing a real-time picture of their operation at all times. It is understood that the technology will eventually be introduced to all airports that are managed by Menzies.
