Air India has redefined the level of customer convenience by becoming the first airline to launch self-check-in kiosks for its domestic flyers. These aim to enhance customer service and render the check-in process expeditious.
Under this initiative, which started on May 1, 2016, customers can procure a boarding pass by using the self-check-in kiosks also known as CUSS (Common Use Self Service) near the check-in area at the airport. The exclusive service presently covers 26 domestic centres at Aurangabad, Bangalore, Bhopal, Bhubaneshwar, Calicut, Coimbatore, Cochin, Chennai, Goa, Hyderabad, Indore, Jaipur, Jamnagar, Jodhpur, Kolkata, Lucknow, Nagpur, New Delhi, Mumbai, Mangalore, Raipur, Rajkot, Trivandrum, Udaipur, Visakhapatnam and Varanasi.
