ISAGO assesses the operational management and control systems of organisations providing ground handling services to airlines, and the registration validates WFS’ Management System in North America.
The application process includes a detailed headquarters audit and station audits to verify documented and operational conformance with over 800 standards across 6 disciplines.
In preparation for its ISAGO assessment, WFS reviewed its training programmes, operational procedures manuals, and management system processes.
WFS enhanced its ‘Pulse’ and ‘Esafe’ management software tools to support safety, training and quality monitoring.
The ISAGO registration covers all of WFS’ business lines in North America, assessing ramp handling, aircraft ground movements, passenger services and baggage handling, cargo operations, load control, and quality and safety management.
It supports airline customers when auditing ground suppliers by reducing the number of audits they need to perform, reducing costs, and providing confidence that processes to improve quality standards and lower the risks of incidents within ground operations.
Mike Simpson, EVP Americas at WFS, said, “ISAGO registration is a tribute to our teams at airports across North America who strictly follow and uphold our safety commitments every single day.”
