This initiative is aimed not only at providing Swissport with the right data to make intelligent, proactive decisions on its day-to-day operations, but also at developing a framework of how this information can be shared across the industry. Key to the success of this industry data model is to ensure that all stakeholders, namely airlines, airports and ground service providers, have access to the same information. By collecting and combining different sets of data, services can be designed based on the individual customer needs, and processes will become even more efficient.
Sergio Colella, SITA President, Europe, said: “Today’s passenger journey is highly integrated, involving numerous stakeholders. To deliver a truly seamless passenger journey requires each of these parties to work closer together. Now we can harness the power of data to make smarter, more intelligent decisions that ensure a smooth operation of airports and airlines with real benefits for passengers.”
Christoph Kleinsorg, CIO of Swissport, said: “Being a first-mover with SITA gives us and our customers the opportunity to benefit from data earlier. After having built a state-of-the-art IT infrastructure, Swissport is now in a position to further digitise its business processes, adding further value to the services we offer to our more than 850 airline customers every day.”
