At 101 airports across nine countries, all Southwest domestic and international flights will now be managed through Altéa functionality, giving the carrier more flexibility to improve the customer experience and enhance revenue performance.
During the course of three years, a team of more than 1,500 people from both Southwest and Amadeus collaborated to bring together multiple reservation system capabilities on to one common platform under the Altéa Suite of products. The new reservation system brings an array of features designed to allow Southwest to optimise its flight schedule, including improved connection times and more easily manage inventory between any given origin and destination. It will also be able to govern the value of potential ancillary services and automate rebookings during flight disruptions, such as those caused by extreme weather and other operational challenges. It is expected that the new reservation system will generate approximately US$500m in incremental annual earnings before interest and taxes by 2020 through added functionality and operational capabilities.
