China’s airports are using self-service and other leading technologies to manage increasing passenger numbers, which rose by 11% in 2014 and continue to rise.
This is according to the 2015 SITA/ACI Airport IT Trends Survey. It reports that 100% of the airports surveyed now provide self-service check-in kiosks. By 2018, 77% will offer kiosks for self-bag tagging and 68% will offer unassisted self-service bag drop and boarding. This indicates a strong progression to an end-to-end self-service passenger experience in China.
In this year’s survey, 77% of Chinese airports rated passenger processing their number one priority, up from 53% last year. This demonstrates a greater emphasis on improving the travel experience for passengers at the airport than seen previously.
