Emirates has gained IATA’s RES 753 compliance certification for its baggage operation in its home base of Dubai, United Arab Emirates.
The certification underlines the carrier’s capabilities to diligently track bags at four specific points through its Dubai hub for departing, arriving and connecting customers. The system will use the four different check points to ensure that the location of the bags is known and that customers are satisfied.
To achieve certification, Emirates developed an integrated baggage management system in house (called Wasla) to provide full control of its worldwide baggage operations. Wasla receives baggage scanning information from across the airline’s network and provides Emirates’ airport teams with information on the status of each bag on board.
Adel Al Redha, Emirates’ Executive Vice President and Chief Operations Officer, said: “We continue to focus on consistently delivering superior services on the ground, and in the air. As part of this endeavour, I am delighted that our baggage management and tracking systems are aligned with IATA’s requirements and that we are certified for end-to-end tracking at our hub."
