The INFORM GroundStar solution ensures optimal shift and staff planning as well as real-time staff deployment. All passenger assistants are supplied with reliable and accurate information about the latest passenger, flight and task details via Web-based PDAs received from GroundStar. Information on task status, such as a passenger pick-up or drop-off can be entered into the PDA and is directly transmitted to the system. An IATA message parser, connected to the Airport Flight Information System, provides up-to-date passenger information.
On average, around 120 PRMs are assisted by Axxicom Airport Caddy staff every hour and during the busy summer peaks, this can even increase to 150 PRMs per hour. Blind and deaf passengers, passengers in wheelchairs and on stretchers, as well as unaccompanied minors all rely on the company's services.
"This is a challenging task at an airport like Schiphol Amsterdam. Our previous system had reached its limits and we therefore looked for a more ergonomic, intuitive and powerful solution to replace it. We knew that Schiphol Amsterdam Airport is already using INFORM's GroundStar solution successfully, so this assured us in our decision and led to what has now been confirmed with GroundStar in place: trust in the solution," comments Andrew Versnel, Project Manager at Axxicom Airport Caddy.
(Axxicom Airport Caddy is a specialised supplier for PRM assistance. The company has been providing PRM assistance at Schiphol since 2003 and at Brussels airport since 2007).
Axxicom Airport Caddy recently switched from its traditional planning system to INFORM's PRM solution at its Schiphol airport operation.
