The group was recognised for its collaborative work with easyJet in making improvements to operations throughout 2014. Amongst other achievements was a reduction in customer waiting times at easyJet check-in desks. The team analysed data provided by easyJet and Schiphol airport to identify which areas required additional resources at certain times, and made this known throughout their teams. As a consequence of this shared information a reduction of the average queuing time for easyJet customers was achieved.
Femke van Veen, Business Unit manager for Menzies Aviation Amsterdam LCC, said of the success: "Our One Team approach to working with easyJet enabled us to provide their customers with a better experience when travelling through Schiphol Airport. easyJet and Menzies Aviation have been working together for more than 12 years at Schiphol and we hope to continue our great success."
