Martin Gauss, Chief Executive Officer of the carrier, said: “For the last 18 years, passenger handling was outsourced. Now, during the crisis airBaltic is successfully revising its products and service to focus on delivering the core brand values, which includes a strong focus on all passenger touchpoints. As of next year, when checking in at Riga airport and boarding the aircraft, passengers will meet airBaltic staff, thus ensuring a seamless customer service.”
The passenger service improvement at Riga airport is a part of the cost improvement programme of the airline, which will simplify its business and operations. In addition, it will enable the carrier to re-employ a number of its former employees.
At the same time, as of January 2022, RIX Ground Handling will provide ramp handling duties to airBaltic. Both sides have signed an agreement for five years. The co-operation is designed to strengthen the airline's operational performance as well as strengthen Riga's ground handling service.
