OmniServ and ABM Industries pool talents

PRM Update
OmniServ, part of ABM Industries and the UK’s leading airline and airport assistance service provider, has partnered with SigncodeUK, an innovative online provider of video translation services for the deaf community.

This part of a continued effort to improve the flying experience for all passengers.

OmniServ and SigncodeUK have created three demonstration videos, which were unveiled at the British and Irish Airports Expo at London’s Olympia. A SigncodeUK representative was on the stand to explain in detail how they can improve the passenger journey for the deaf community and what it will be delivering alongside OmniServ.

SigncodeUK points out that British Sign Language (BSL) users effectively have English as a second language, so they can miss, misunderstand or be unable to access written or spoken English. By using Signcodes, Deaf BSL users understand the signed information and for Deafened and Hard of Hearing people there are subtitles.

The two companies have signed a Memorandum of Understanding, which allows OmniServ exclusive rights to use the technology in airports – both landside and airside – and with airlines. It will also be available to help deaf travellers in airport retail areas.

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