Under MAVCOM’s latest rules, airlines cannot refuse reservations or deny boarding to PRMs with valid reservations, unless the size of the aircraft and/or its doors make embarkation physically impossible; neither can they allow a reservation that would contravene the airline’s safety regulations. Where necessary, an airline is at liberty to ask that a companion flies with the PRM if it feels that extra assistance is required; in any event, a carrier is responsible for ensuring that its staff are correctly trained and properly equipped for dealing with a PRM, whose needs might encompass an aural, visual or movement impairment. An airline is also under obligation to look after a PRM's requirements once he or she arrives at the terminal, subject to their arrival being within an acceptable timeframe for the flight in question.
Moreover, an aerodrome operator also has specific obligations towards the PRM, whether he or she is starting a journey at the terminal or is in transit.
