Hitting back against chronic skills shortages and better harnessing innovation from your frontline employees will be on the agenda at GHI’s new Leaders Academy at London Heathrow in less than 2 weeks-time.
Join us on October 9 to hear from speakers at dnata; Stobart Aviation; Empower Skills Academy; Aviation Skills Partnership and Menzies on the practical steps to boosting employee engagement and staff retention within ground handling.
Paper topics for the day include:
• Handling turnarounds under pressure
Patricia Batista, qualified psychologist and operational leader who was a certified dispatcher, explains how so called ‘soft skills’ are essential to enabling ground handling teams to stay on top of OTP pressure and avoid work-related stress
• Your role – as the business leader - in creating a high performance culture
Martin Greenaway, Heads of Operations at award-winning London Southend airport, discusses his ‘one team’ philosophy and the impact on quality service levels
The Leaders Academy conference comes after GHI research found more than 50% of European stations are suffering from a skills shortage, with 63% citing depleted staff levels as the cause of deteriorated services to airline customers.
The conference is designed to help anyone in an aviation leadership role and specifically relevant to Ground Operations Directors/Managers; Ground Handling Managers; COOs; Ramp Managers; Airline Ground Operations Managers; Safety Managers and Team Leaders.
Click here for booking details or email your enquiries to conferences@groundhandling.com
