Appointment and Dock Management (ADM) enables freight forwarders to book an appointment with the cargo terminal to deliver and pick up consignments. The system considers multiple parameters, such as shipment characteristics, flight details, vehicle types and other business-relevant factors to determine the optimal slot for delivery or acceptance of goods.
A unique feature of the digital platform is its capability to intelligently predict the duration and suggest an appropriate slot based on the historical behaviour of the forwarders and the flight schedule. ADM has reduced the average freight handling time at Dubai cargo terminals by more than 60% to an average of 30 minutes. These figures are representative of how ADM meets the industry’s needs for planning and transparency to avoid costly idle time for carriers, freight forwarders and terminal operators. Furthermore, ADM allows terminal operators to see demand in real time, enabling them to plan the required resources and serve customers just in time.
