The contract sees DHL managing customer service and logistics operations including passenger arrival and bag-drop, baggage sorting, boarding gate marshalling, aircraft loading and unloading, and management of other service providers.
Lasting until 2027, the extension follows a five-year contract signed in November 2017, and DHL launching services at Manchester and Bristol airports in 2020.
Spencer Conday, Managing Director of Supply Chain Solutions at DHL Supply Chain said: “The continuation of our partnership with easyJet is of huge importance to DHL and something that we are immensely proud of. In what has been an incredibly challenging time for the airline industry, we’ve worked in close partnership to respond to the changing needs of easyJet and its passengers.”
Hugh McConnellogue, Director of Operations at London Gatwick for easyJet added: “We have been delighted with how the DHL partnership has developed over the last four years across three major UK airports. By reviewing every process in detail and implementing new methodologies, DHL has made invaluable changes that have hugely improved our overall performance and customer service.”
