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Customer gains posted by iPort DCS

Tech Talk
The winding down of DXC Technology's axsControl facility has fostered renewed interest in a replacement application.

According to iPort's Soren Destoop, more than 70% of former axsControl users have migrated to iPort DCS.

Last year, DXC Technology announced that March 2018 would be the cut-off date for its departure control application. The company's DCS offering was becoming less profitable as bigger customers (like Swiss, Brussels Airlines and Swissport) began migrating to other systems. The entire axsControl user group thus needed to look for an alternative system, within a timescale of six months, implement the new system and train all staff in it. This concerned a market of approximately 25-30m passengers a year, so was significant.

Just weeks before the cut-off date, the cards have been shuffled and a large number of axsControl customers have now opted for the iPort DCS as their home system. This includes Havaş Ground Handling, Dortmund airport, Aviaserve, Interavia, TAV Macedonia, TAV Tunisia, Sarajevo airport, Tirana airport and Vienna airport.

Reasons for the move have varied but have included the advantage of the quick and efficient manner of handling multiple carriers simultaneously, including last minute charters. IPort's functional completeness allows the handling of all sorts of carriers, from charter carriers where the PNL needs to be restyled, through low cost point-to-point carriers and so to full legacy carriers. The low overall cost of the system has been cited, as has the intuitive application, which significantly decreases training times.


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