Thanks to the newly rolled out Amadeus Altéa Departure Control System, self-service bag-drop and online check-in facilities are now available to passengers of both charter and scheduled flights departing from Billund airport. As well as being more convenient for passengers, this will make airport operations significantly more agile and efficient.
Originally opened to serve the local Lego factory, Billund airport still operates many charter airlines, transporting leisure passengers to nearby Legoland. These charter flights will now be handled through Amadeus’ Altéa Departure Control System.
As part of the move to cloud technology, the airport has also adopted the Amadeus Baggage Reconciliation System which is fully integrated with airline and ground handler systems. This innovative solution uses real-time data to track passengers’ luggage, reducing the incidence of mishandled baggage and enabling airlines operating from Billund to comply with IATA’s Resolution 753 baggage tracking mandate.
René Høgh Jensen, COO, Billund airport, said: “We design our airport with our passengers in mind. This modernisation of technology allows us to improve the experience for our passengers today, and ensure we are able to meet capacity demands in the future. We found in Amadeus the right IT partner to upgrade the quality of our processes and reach a new stage on the journey towards complete digitalisation.”
Amadeus’ Head of Airport IT, EMEA, Yannick Beunardeau, also commented. “We are pleased to help Billund deliver a modern self-service capability that’s on par with Europe’s largest airports. That’s the power of a cloud-based infrastructure that can be easily deployed in a short period.”
