Sydney-headquartered ICM specialises in the provision of passenger automation and self-service bag drop solutions for customers predominantly in APAC and Europe. Since 2009, ICM has processed more than 75m bags worldwide and provided around 25 airports with retro-fitted or replacement Auto Bag Drop units. The company also professes to be an early pioneer in biometrics for baggage processing.
The deal strengthens Amadeus’ position to drive future growth in the sector, as smart airports continue to invest in improving capacity and efficiency – and increasingly desire to work with strategic providers that can offer all of the components they need in one place.
Bruno Spada, Head of Airport IT at Amadeus said that airports are “crying out for open self-service solutions to help take the friction and hassle out of the airport experience for passengers,” and that this deal will help to deliver just that. He continues, “customers continually tell us they need a strategic end-to-end solution in order to answer the evolving operational needs of the airport – they don’t want to have to work with multiple suppliers but rather single providers that can harness the best of the very latest technologies and who ultimately can ‘do it all’: this deal delivers just that. I believe this deal will also accelerate our future innovation capabilities. Combining ICM and Amadeus’ advanced technology expertise will provide an open platform for airport innovation and will act as a trampoline for growth for Amadeus and ICM in the coming years ahead."
Richard Dinkelmann, CEO of ICM commented: “By combining ICM’s market-leading self-service and passenger processing solutions with Amadeus’ global reach and complementary product offering, we are now in a unique position to offer even better technical solutions to our airline and airport customers. We are excited about the future, as we share similar values such as strong innovation, reliability, and an uncompromising commitment to improving airport efficiency as well as passenger safety and security.”
As part of the acquisition, around 150 ICM employees are expected to join Amadeus, but the company will retain a local presence in offices in both Sydney and Melbourne.
Amadeus and ICM expect the acquisition to close in the second quarter of 2019.
