In collaboration with business partners Havaş and TAV Operation Services at Riga airport, airBaltic has gained top marks from the prestigious air transport rating organisation during a thorough audit to measure the efficiency of COVID-19 measures at passenger and employee contact points in December 2020.
Audit areas focussed on included procedures followed by check-in, boarding, cabin disinfection services provided by Havaş and hygiene, food service standards at lounges operated by TAV Operation Services.
Commented Havaş General Manager Mete Erna: “We are delighted to support airBaltic in becoming the first airline to receive 5-star Skytrax COVID-19 safety rating. We are aware of our responsibility during the adaptation of all our business partners to the new normal and modified travel experience besides health and safety requirements.”
TAV Operations Services Chief Executive Officer, Güçlü Batkın, also commented. “We are thrilled to be a strong partner of airBaltic and appreciate their award of being the first airline to receive 5-star Skytrax COVID-19 safety rating.
“We have adapted our services to today's new normal in a fast and flexible way with our expertise in the industry and agile organisational structure. In this period, we have redesigned our health and hygiene measures together with more than 1,000 employees at 34 airports in more than 19 countries to offer our guests a safe and comfortable travel experience. We closely follow the needs and requests of our guests and also use analytics to offer the best service. In our regular staff trainings, we always underline maximum sensitivity with hygiene rules.
“Again, thanks to our COVID-19 Precautions Regulation for our staff, we try to make the adaptation easier to rapidly changing conditions. We are thrilled to see all these efforts are regarded positively and encouraging us for continuous improvement. "
