Lloyd’s Register Quality Assurance (LRQA) granted Swissport the certificate following an assessment of its Quality Management System (QMS).
The certificate covers Swissport’s worldwide operations at almost 300 stations in 44 countries, recognising a unified and comprehensive quality management approach across its network and business lines.
Ground operations such as passenger services and baggage handling, aircraft and cargo handling, fuelling, and the ASPIRE airport lounge hospitality services were covered by the assessment.
To receive the certificate, Swissport underwent a rigorous review and audit of its QMS by LRQA over several days at multiple locations, which involved on-site document inspections to verify compliance with ISO 9001 standards and to assess the QMS’s effectiveness.
LQRA will conduct annual surveillance audits and recertification will be required every three years.
David Clark, Head of Quality, Health, Safety & Environment at Swissport, said: “Securing global certification for our professionally managed processes that meet internationally recognised standards is a significant achievement. ISO 9001 will further solidify Swissport’s reputation, build customer trust, and assure our clients that we have implemented industry-leading measures to maintain and enhance service quality.”
