SAMI Advanced Electronics has partnered with DTP to deliver the solution, which uses Veovo's Queue and Flow Management system alongside DTP’s tNexus smart mobile platform.
This collaboration provides insights into passenger movement, dwell times, and queuing patterns within terminals.
With millions of travellers passing through Saudi airports each year, this system will help GACA and MATARAT proactively address bottlenecks in critical areas such as check-in, immigration, security, and transfer zones, thus reducing delays and enhancing the passenger experience.
Abdulaziz Aldahmash, Executive Vice President for Quality and Customer Experience at GACA, said: "This is a transformative initiative that will redefine the passenger experience at Saudi Arabia's airports: a state-of-the-art queue management system across all Saudi airports. This isn't just about convenience, it's about transparency and efficiency. GACA, the airports’ leaders and all the stakeholders can now monitor operations, optimise resources, and ensure fair service across all airports."
Together, the partners transform queue management by measuring and predicting wait times while delivering broader processing insights for a more accurate assessment of passenger flow.
The solution is being rolled out to all airports in a phased approach over the next 18 months, with technology already installed at Jeddah and Riyadh airports.
