LBA has partnered with Veovo to introduce AI-powered Passenger Predictability technology to its airport operation. This technology will optimise airport security area operations and passenger flow throughout the terminal by analysing real-time data on passengers.
The Veovo technology, which aggregates data from multiple sensors throughout the terminal, accurately measures live passenger occupancy, throughput, and queue times in security, enabling LBA to dynamically resource staffing, plan layout and lane openings, as well as predict potential queuing bottlenecks.
It also allows LBA to proactively communicate wait times to passengers.
Damian Ives, COO & Accountable Manager at Leeds Bradford Airport, said: “With many passengers returning to the airport, it was vital that we continue to provide travellers with smooth, safe journeys, as well as clarity and reassurance on their wait times. With Veovo support, we are now regularly delivering our targeted service level of greater than 90% of customers through security in less than 20 minutes. The Veovo solution helps us manage passenger expectations better, making for a more pleasant travel experience.”
James Williamson, CEO at Veovo, added: “With such a rapid return to growth, airports of all sizes are tuning into the power of predictive technology to improve efficiencies and passenger experiences. Leeds Bradford joins other airports such as Amsterdam, JFK and Gatwick, which have partnered with Veovo to gather and analyse people flow data and proactively put it to work to make better plans and respond to customer needs faster.”
