ISAGO, the standardised and structured audit programme for ground service providers, aims to improve ground safety by reducing ground damage incidents. The standards and recommended practices contained in the latest edition have been updated to align fully with corresponding guidelines issued by the International Civil Aviation Organisation (ICAO) and to include COVID-19 best practices.
ISAGO now includes the audit of passenger, employee health and other requirements that reflect the new operational circumstances brought about by the COVID-19 pandemic. This also includes state- and industry-developed best practices and guidelines so that GSPs can specifically address these pandemic related issues/requirements.
“Fully aligning the ISAGO Standards with ICAO’s Manual on Ground Handling (ICAO Doc 10121) ensures that GSPs on the ISAGO registry apply the same global best practices in ground operations, including at the same level required of airlines and airports for the management of safety,” said Catalin Cotrut, IATA’s Director Audit Programmes.
As of February 2021, over 230 GSPs are registered under ISAGO.
