Amadeus Flow is the company’s integrated airport cloud solution to manage passenger services end-to-end inside and outside of airport terminals.
By moving more than 200 workstations to the cloud with Amadeus Cloud Use Service (ACUS), ground handling agents will be able to easily and reliably access any airline system they need at key service points like check-in, boarding, and lost & found desks.
It also means that not only does it reduce costs, the airport no longer needs to host and maintain airline systems locally on its own servers and frees the airport to focus on other priorities.
Martin Fritzsche, Team Leader Systems Aviation Development, Hamburg Airport said: “Replacing Common Use infrastructure is a major decision for any airport. Following a rigorous tender process, we are confident that Amadeus’ cloud technology will significantly simplify our approach to IT. This upgrade will contribute to a smoother experience for our airline customers and their passengers.”
Yannick Beunardeau, Senior Vice President Airport & Airline Operations EMEA, Amadeus added: “The move to the cloud is accelerating as more airports recognise that a simplified approach helps to lower costs and increase the pace of innovation. If airlines decide to add new passenger service ideas at Hamburg in the future, like payments, it will now be much quicker and easier for them to do so.”
