The new TSCE provides a more pleasant working environment for staff and has new features to enhance operational efficiency and customer experience.
Agents can make a Dangerous Goods Inspection Reservation via the COSAC-Mobile app instead of filling out a paper request on arrival at the TSCE counter.
TSCE staff can check the ULD build-up progress at workstations in real-time using the Real-time build-up monitoring tool.
The TSC Dashboard provides an overview of all export cargo documents being processed for faster and more accurate decision making.
TSCE supports Export Cargo Document e-Submission for freight agents to submit export cargo documents online in advance to avoid last-minute rushes and queuing at the counter.
The new Document Submission Hub allows visiting agents to place their documents in totes instead of handing them to counter staff with documents getting checked and stored using an automated archive and retrieval system.
The hub will timestamp and track documents through submission and acceptance or rejection, with reasons being given for rejection, and log progress to provide agents, airlines and Hactl staff with instant, real-time information.
A Document Management System will collect and collate data from all Export Cargo Document e-Submissions to assist in consolidating documentation and build cargo manifests for each flight.
Wilson Kwong, Chief Executive of Hactl says that Hactl will benefit from handling and consuming less paper, and reduce the chance of human errors.
Freight forwarders will get an accurate timeline of progress and save money by not having to use couriers.
Airlines will have better delivery records, need less space to store documents and offer earlier flight close-outs and acceptance of later bookings.
Kwong said: “The new TSCE is a significant further step towards our goal of paper-free operations, a major enhancement of our efficiency and service quality, and a winner for everyone.”
Hactl’s Terminal Services Centre has been providing Air Cargo Documentation (ACD) services to airline customers since 1998 and import operations were upgraded in 2022.
