Passengers of the carrier, can now use SITA’s Scan&Fly to check in their bags when flying domestically from Rio de Janeiro International Airport and will soon be able to do so at São Paulo–Guarulhos International Airport as well. This self-service option halves the time it takes to check in a bag and gives passengers more control over their journey.
Sergio Quito, Vice President of GOL Operations, said: “GOL has always pioneered the use of innovative processes. Self-service is important for us because it improves the customer experience and helps streamline our operations. SITA’s self bag-drop technology provides what we look for – it is fast, reliable and easy to use.”
Elbson Quadros, SITA Vice President, Latin America, said: “Our goal is to use technology to improve the passenger experience and to make airline and airport operations more efficient. Our self bag-drop solution does exactly that. We are proud to have GOL as the first airline to adopt this technology in Latin America.”
