A new partnership between Amadeus and Biarritz airport is implementing Amadeus' Airport Common Use Service. This will bring agility and flexibility of operations to airlines, ground handlers and passengers alike. With the unique features of ACUS, it will be possible to check in and process passengers from virtually anywhere.
Importantly for Biarritz, an airport that experiences summer peaks in demand, measures can now be taken to reduce queues and handle demand through more flexible check in and bag drop operations.
According to Didier Riché, the airport's Directeur Général, being able to innovate is critical to servicing and attracting airline customers. “Today, simply offering core airport services and a destination isn’t enough," he says. "Airports must recognise the experience they offer is critical to both travellers and airlines. We’re proud to be the first airport in France to break from legacy common use systems so that we can rethink how we service passengers. Amadeus’ technology will play a key role to support us in achieving our objectives of digitalising our operations and building a foundation for mobility and self-service.
"Thanks to off-airport check in, we will be able to offer new services that allow travellers to spend more time sight-seeing, shopping and enjoying their trip. And while at the airport, faster and simpler check in means passengers will have more freedom and time at the airport to explore new services such as retail. Amadeus’ technology is enabling us to provide excellent service to our passengers.”
With ACUS there is no need to manage any dedicated common use servers at an airport. Airline applications are no longer deployed to local airport workstations, so server deployment and local site administration is not required. With ACUS, airline applications are individually hosted as virtualised applications within a centralised server environment so check-in agents can access and launch any airline application via a Web browser rather than only one airline-specific software on dedicated desktop on the airport workstation.
