TUI won three awards at the Real IT Awards in London, in May 2018, for the significant service improvements achieved by installing its Self-Service Bag-Drop application at Gatwick airport. Materna Integrated Passenger Services developed the automated check-in and bag-drop systems on behalf of TUI and implemented the self-service project with the airport. As part of Gatwick's check-in transformation, Materna IPS has already carried out several major installations in recent years.
At the Real IT Awards, the airline TUI received the Winner Award for Service Improvement in the Project Awards category, which recognises outstanding innovative projects, and was ranked second in the project of the year (less than £250,000). With the Gatwick self-bag drop project, developed and jointly implemented by Materna IPS, TUI has been able to achieve significant improvements in business operations and customer experience, and to improve service quality by providing more opportunities for its customers. In addition, TUI received the Runner Up Award in the overall RITA 2018 category.
