Rolled out at the beginning of 2017, the new organisational structure is hoped to enhance Swiss WorldCargo’s brand presence and strengthen its position, as well as enable the carrier to offer new business solutions. The new structure is based on three pillars: Business Development & Customer Experience, Area & Contribution Management and Quality & Services.
The Cargo Business Development & Customer Experience is now headed by Andrés Perez, who will lead the team in improving Swiss WorldCargo’s customer service engagement and creating stakeholder value.
Alexander Arafa took on the new role of Head of Cargo Area & Contribution Management in 2016, putting him at the helm of Swiss WorldCargo’s regional organisation and contribution management. Arafa’s objective is to improve co-operation between head office and outstations, to enable quick responses to customer requests and accelerating time to market.
The new Head of Cargo Quality & Services, Christian Wyss, ensures that the transportation chain works seamlessly. His team aims to ensure increased process efficiency, while maintaining full compliance industry and regulatory standards.
“The new organisational structure of Swiss WorldCargo is designed to make it more agile and to put our customers in the centre of all our activities,” commented Ashwin Bhat, Head of Cargo, Swiss International Air Lines. “In a people business like air cargo, it is extremely important that these services are supported by a well-structured organisation and delivered by skilled professionals who can play to their individual strengths bringing diverse and varied experience.”
