The new generation World Tracer system provides Lufthansa agents access to a new, user-friendly desktop interface that makes it easy to record delayed baggage and trace the missing bags no matter where in the world they are. The new interface also permits ground handlers, airport operators and airlines to access WorldTracer’s global baggage data while integrating it with their own reservation or operations systems, providing a rich data set that helps quickly trace a missing bag.
The new WorldTracer desktop application will be available to all agents across the Lufthansa group in 2016. Given SITA WorldTracer’s global presence with 450 airlines and ground handlers at more than 2,500 airport locations, the new system should make deployment of the new interface across a global network easy and cost-effective.
While the development of this new application was funded by Lufthansa and SITA, it will be made available to the broader air transport community as part of SITA’s ongoing investment in WorldTracer. SITA also recently launched the World Tracer Tablet which allows mobile agents to roam the airport, helping passengers to report mishandled baggage and trace their status.
