A ground handling agency recently confused the check-in baggage belonging to passengers of Air China, Singapore Airlines and Etihad Airways flights, thus delaying the three international flights by up to two hours.
The confusion occurred in the baggage make-up area at the terminal. According to sources, it was not an isolated incident: because of a shortage of staff, the problem has been experienced before. The root of the trouble lay in the fact that some staff were still awaiting their new Airport Entry passes. The loaders, who were responsible for segregating baggage by flight numbers, were working with a skeleton staff during the incident and were unable to perform their duties efficiently.
