One of the largest carriers out of East Midlands airport, Jet2 was previously handled by Menzies but henceforth will perform all of its own ground handling services.
The unusual decision, which somewhat bucks the European trend of outsourcing the handling operation, will see 100 new permanent jobs created at the airport. New roles will include ramp agents, baggage loaders and dispatch staff, which the airline hopes to appoint in time for the peak summer season.
Jet2.com reportedly said that the move was in accordance with its "ongoing commitment to developing the customer experience and its operations at the base,” adding that it would better enable the airline to enhance the customer experience, both for its flight-only and Jet2holidays package holiday customers.
Steve Heapy, Chief Executive of Jet2.com and Jet2holidays, said: "…To provide Jet2.com and Jet2holidays customers with the best possible experience, we are investing significantly into our operation ahead of the summer season. This will enable us to build on our award-winning service and deliver an even better end-to-end customer experience for our customers at East Midlands airport."
