Provided by INFORM, the project aims to standardise planning in the three business units Ground services, Engineering & Maintenance and Cargo at Amsterdam-Schiphol Airport, as well as to optimise shift schedules and extensively automate the complex planning process.
Following the footsteps of LATAM, Etihad and Lufthansa Technik, KLM is the next airline to put its trust in INFORM’s expertise in the field of efficient staff scheduling at airports.
The cloud-based AI solution from INFORM will replace a legacy solution developed in-house by KLM and will be integrated into the airline’s IT landscape as one of its central elements of the operational processes.
“Demand-driven and predictive workforce management is essential for KLM’s ongoing operations. The transparency created by this flexible and future proof new system will simplify the necessary procedures. In line with this, the introduction of WorkforcePlus is centrally embedded in KLM’s AI and digitalisation strategy”, said Aart Slagt, EVP Information Services & CIO at KLM.
“We are pleased that we have now also been able to convince a significant customer in the Netherlands with our adaptable system,” said Dr. Jörg Herbers, CEO and Head of Workforce Management at INFORM.
“With our AI technology, we are able to individually consider complex and diverse requirements of large companies and regionally applicable regulations. For KLM, we are adapting our optimisation procedures to reflect the specific conditions at Schiphol.”
