At 98.6%, overall on time performance for EAS Ground’s customer airlines in 2017 was the highest ever achieved. AOC commended EAS Ground for its outstanding customer service performance last year, which resulted in consistently high levels of customer satisfaction from check-in to luggage collection at the final destination.
EAS Ground served 31 airlines in 2017, including home carrier Etihad Airways, across Terminals 1, 1A, 2, and 3 at Abu Dhabi International airport, handling more than 36,000 aircraft movements and approximately 4.5m guests.
Khaled Almehairbi, Senior Vice President & General Manager of Etihad Airport Services - Ground, said: “The Etihad Airport Services team is immensely proud to receive the coveted Airline Operators Committee award, which recognises our strong performance and accomplishments in 2017.
“During the year, we implemented both established and innovative new programmes to ensure we not only exceeded our targets, but more importantly, satisfied the requirements of our customer airlines and their guests.”
In addition to impressive OTP rates, EAS also met the Airport Service Quality (ASQ) targets set by the Airports Council International on waiting time at check-in; efficiency of check-in staff; and the courtesy and helpfulness of check-in staff.
