The issues began last Wednesday, July 26, after approximately a quarter of Swissport’s team (some 20 to 30 staff) called in sick. Despite the handler expressing hopes that these issues would be resolved by the following day, severe knock-on effects continue to plague the airport.
A statement has been issued on the airport’s website, which confirms the continued problems. “Birmingham airport can confirm that ground handler, Swissport, is at times experiencing staffing issues which are intermittently impacting on the operation and passengers,” the statement reads.
“Swissport has employed a number of additional staff over the last week including skilled workers and new employees which are currently being trained. Despite this positive effort, the airport regrets to inform passengers travelling through Birmingham that they may suffer delays, particularly in baggage reclaim," it goes on to say.
Travellers passing through the airport have been taking to social media to voice their frustration, with many missing flights or stuck in baggage reclaim for hours, awaiting the arrival of their bags.
“We apologise to our customers and understand their frustration but reassure them that Birmingham airport is doing everything in its power to support the operation through contingencies and additional resource[s],” the statement concludes.
