Viggo provides airport services at Eindhoven Airport and Amsterdam Airport Schiphol. Apart from the traditional passenger, baggage and ramp handling Viggo also offers security, cleaning, catering and PRM services.
Viggo’s core values of safety and quality, reliability, result-driven, cooperation and integrity are reflected in the services provided. In everything Viggo does, the team looks at both before, beyond and besides their own service chain.
At Eindhoven Airport, Viggo is a full service provider meaning its activities extend to more than just passenger and baggage handling, cleaning, catering and even security services are provided for.
At Schiphol, Viggo started initially with handling Transavia, but the client portfolio is steadily growing with recent additions like Air Europa, Icelandair and ITA Airways.
In only two years, Viggo Schiphol has developed itself as a serious competitor standing out by a strong will to work together with airlines, the Royal Schiphol Group and handlers.
The proven business concept and methodology of Viggo Eindhoven Airport is a perfect example to follow.
Besides the operational executing of handling activities, Viggo has created an IT and consulting spinout making available tools, advice and implementation power for other handlers who might feel they are not making use of the full digital potential. These activities are bundled in the Smart Solutions by Viggo division.
A vision for leadership
Almost a half century ago the company was founded by Mr Wassing who started as a cargo handler at Eindhoven Airport. He later handed over the daily operational lead to his son Pieter Jan Wassing who invested in sustainable growth.
Pieter Jan did not only succeed in expanding his business, he also had a clear vision on leadership and how to treat your staff: Investing in your employees will make them happier resulting in satisfied customers.
Although Pieter Jan stepped back as CEO more than 20 years ago, he strongly secured his leadership vision in the hiring process of management.
Being the best employer
Being a good employer is one of the main priorities of Viggo operations. The company understands the importance of employee retention, and they ensure that their staff is well-trained, motivated and supported.
Viggo provides its employees with a safe and healthy work environment and promotes employee engagement through regular training and development programmes.
Moreover, it also offers career advancement opportunities to its staff, which helps to build loyalty and retain talent. Employee retention is essential for any company’s success. High staff turnover rates can be costly and disruptive to operations.
A good employer, like Viggo, understands that retaining employees is crucial to maintaining a competitive edge in the market.
Customer value
Customer value is a significant attention point for Viggo. The industry is highly competitive, and as a result, a pledge to provide exceptional service to customers is key.
Each customer has unique needs and requirements, and Viggo caters to these needs relentlessly. Whether it’s ensuring prompt baggage delivery or providing on-time aircraft cleaning services, Viggo Schiphol has demonstrated a commitment to customer satisfaction.
What makes Viggo different
Of course, Viggo has safety as its highest priority just like customer focus and excellent training standards and, of course, it aims for the highest scores on KPIs, but who doesn’t?
What Viggo really makes unique to work at/with/for is its strong organisational culture. Having fun at the workplace and establishing a low power distance between management and ground staff are important elements of this culture. It really does not matter who or what you are, everybody counts from the CEO to interns.
Speaking of which, our CEO Martijn can be found regularly in the baggage halls wearing his safety shoes to help during peak hours.
After a hard day of working, staff are treated to fried chicken and pizzas or during the summer, ice-creams. As tangible proof Viggo takes care of its employees, even sunblock is supplied without limits. The annual Viggo parties are renowned and the canteen atmosphere can be lively.
At Viggo there is a strong belief that investing in its people pays off. Happy employees make happy customers.
