Securing the Jetstar Asia contract permitted ASIG to commence handling operations at the airport but according to the local press, a number of workers did not appear on the first day, leading to flight delays and cancellations, quite apart from many disgruntled passengers. Accusations that handler SATS (who previously held the Jetstar contract) had poached some of the staff were denied by Changi's principal handling company; in fact, this latter has been taking care of the ramp services as well as passenger check-in during the transition period.
According to the local press ASIG is now under investigation by the Ministry of Manpower after employees have complained of a lack of overtime pay and having to work extended hours with insufficient break periods.
Subsequent to this embarrassment, ASIG is understood to have upped its staffing levels, which at the time of going to press numbered nearly 300. Reports suggest that enhanced wage levels may have been used as an incentive.
